about Us
The Singapore Healthcare Promotion Association (SG-MPA) is a professional platform jointly established by experts and authoritative institutions in the Singapore healthcare field. It is dedicated to promoting innovation and sustainable development in the healthcare industry through training, consulting, and international collaboration. Our core business is providing hospital management excellence training and overseas training for clinical medical personnel. We also offer in-house hospital training courses, aiming to transfer Singapore's successful hospital management experiences and practices to more hospitals for learning and emulation.
Our Vision
Committed to promoting learning and collaboration among healthcare organizations to enhance overall capabilities.
Our mission
A platform for knowledge, a bridge for friendship, and exceptional customer value.
Values
Visionary insights: insightful and far-sighted observations.
Action: A quick and rapid action.
Leadership in excellence.
Unmatched quality.
Empowerment through knowledge.
Core Business
Health Services Accreditation (HSAC)
The Health Services Accreditation (HSAC) aims to enable organizations to improve productivity and drive organizational growth by enhancing their service management systems and processes. This accreditation system references international excellence frameworks such as the Singapore Quality Grade Award, the Malcolm Baldrige National Quality Award, the EFQM (European Foundation for Quality Management) Award of Excellence, the Japan Quality Award, and the Australian Organizational Excellence Award, and is tailored to the specific service excellence standards of healthcare institutions.
Third-party satisfaction evaluation
The association's experts have been commissioned to conduct third-party satisfaction assessments and provide solutions for public hospitals under the Singapore Ministry of Health.
Hospital Management Consulting
Developing and maintaining strategic advantage: hospital strategic planning, marketing, brand building, mergers and acquisitions, etc.
Enhancing operational performance: This includes comprehensive hospital quality management and international accreditation systems, supply chain management, process improvement, and cost management.
Creating an exceptional service experience for patients
By employing design thinking and systematic service training, we assist hospitals in creating a positive patient experience. Our coaching has yielded excellent results for healthcare institutions in Singapore and China.
Building Lean Hospitals
Introducing lean principles and tools into healthcare institutions helps them change concepts and transform their development, thereby enabling hospitals to achieve faster, safer, and more efficient goals.
Hospital Management Training
Singapore healthcare reform and hospital restructuring, visionary leadership, strategic planning, core competitiveness building, brand building, quality hospital services, doctor-patient communication, hospital crisis management and strategic public relations, hospital execution, medical staff stress management, performance appraisal, team building, etc.
Short-term visiting scholar at Singapore hospital
Participate in a clinical and management internship at a benchmark hospital in Singapore for 1 to 3 months.
